Returns Policy

All claims must be in writing within 5 days of delivery. You May be required to provide photographs of the item in question.  Products should never be returned without authorization from Jazz Hotel + Home.

Your purchase confirms you decision to accept the products. No returns are accepted if you change your mind. 

Items that are deemed acceptable for return must be in an as new condition with original packaging, not used, not washed or laundered. Once we receive your items we will contact you regarding the next required action. 

If your items are faulty, broken, or otherwise non compliant with a consumer guarantee, please contact us as soon as possible. 

We reserve the right to refuse a refund if we deem the product has been subject to wear & tear, misuse, failure to use in accordance to manufacturers instructions  & conditions or failure to take reasonable care. 

On occasions, despite our best efforts, items can be damaged in transit if you notice an item is damaged when you receive it, please contact us within 2 days.  We may arrange a replacement product or come to another agreement regarding a refund or credit to your account.